Our return policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once we receive and inspect your returned item, we will notify you via email. We will also inform you if your refund is approved or rejected. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a few days.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please:
- Recheck your bank account.
- Contact your credit card company as there may be delays before the refund is officially posted.
- Reach out to your bank, as there is often a processing time.
If you've done all of this and still haven’t received your refund, please contact us at massycorporate@gmail.com.
Sale Items (if applicable)
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges (if applicable)
We replace items only if they are defective or damaged. For exchanges of the same item, email us at massycorporate@gmail.com and send the item to:
403 Deauville Dr, Monroeville, PA 15146, United States.
Shipping
To return your product, mail it to:
403 Deauville Dr, Monroeville, PA 15146, United States.
International Returns:
International packages may be subject to customs and tax fees, which the customer is responsible for. If you refuse to pay these fees and return the package, we will refund the purchase amount minus any fees charged to us.
You will be responsible for return shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on your location, the time for exchanged products to reach you may vary. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
